Update: Samsung India has announced that consumers who have purchased Galaxy Note7 from overseas need to bring the Invoice to the nearest service center and get a refund basis the invoice value. The validity of it is November 1, 2016.
Earlier: Samsung announced last week that it has permanently discontinued the production and sales of the Galaxy Note7 owing to battery exploding issues. Although the flagship did not went on sale in India, there are a number of customers who had imported the device. FoneArena has learnt that Samsung will offer refunds to those customers who have imported the Note7. Continue reading “Samsung India to offer full refunds for imported Galaxy Note7 units”
Amazon India has updated its returns and refunds policies for electronic goods. Under the new policy, Amazon will not offer refund on electronic goods like laptops, desktops, monitors, cameras and camera lenses.
Continue reading “Amazon India stops offering refunds on tablets, laptops and other electronics”
Apple is offering a 14-day, no-questions-asked return policy for all content purchased through iTunes, according to 9to5Mac. The latest offer is only available in certain cities of Europe.
The new policy applies to all items purchased through the App Store, iTunes, and iBookstore in the U.K., Germany, Italy, and France. To receive a refund, buyers can either use Apple’s online “Report a Problem” tool or send a physical cancellation form to the company’s European headquarters in Luxembourg. Apple will process the refund in two weeks’ time after it receives the cancellation notice from the customer.
Prior to this, Apple’s policy on returns was that customers could return without charge and without giving any reason until delivery of the product has started. Apple’s new policy does not cover gift cards or gifts on iTunes and hence cannot be returned. This new refund policy also appears to be part of a new consumer rights directive in the EU. Google still has not added a 14-day return policy for apps and other purchases to the EU incarnation of its Play Store, said the report.