If your on Airtel Network , You can expect a lot of Voice Based services from Bharti Airtel in the coming years
Nokia Siemens has just bagged a multi-million euro deal from Bharti Airtel for deployment of a single Interactive Voice Response (IVR) . Bharti Airtel awarded this pan India contract to Nokia Siemens Networks for deployment of a single Interactive Voice Response (IVR) platform across all 23 circles. The three year turnkey and multi-million Euro contract includes designing, planning, systems integration and optimization services to enhance overall customer experience. The new IVR solution will enable Airtel to deliver Services such as Voice SMS, Televoting, Call Management Services (Reach-me service / Missed Call Advisor), Caller Ring back Tone (CRBT) and Voice Portal among others on a faster time-to-market basis, reduce OPEX costs due to optimized network utilization, and increase security by creation of a layered architecture towards Interactive Voice applications.
Nokia Siemens Networks will deploy and integrate the latest state-of-the-art platforms to provide a multi-technology, multi-vendor integrated solution that includes systems integration services. The platforms are HP OCMP (Open Call Management Platform), Video Gateway, Televoting Application and ASR/TTS (Automatic Speech Recognition / Text-to-Speech Engine. The solution will be ready for commercial operation by April 2008 and is expected to scale up to one billion minutes of usage per month in three years for Bharti Airtel. Continue reading “Nokia Siemens Networks bags multi-million Euro IVR deal from Bharti Airtel”