Samsung has launched its new ‘Experience Samsung at Home’ service that lets customers explore and buy Galaxy devices such as smartphones, tablets and wearables from their home. This lets customers book a home demo online and also purchase the device online and get it home delivered from a nearby Samsung Exclusive outlet.
How it Works
- Book an online appointment for home demo via the Experience Samsung at Home portal by entering the contact details.
- Select the closest Samsung Exclusive Store in their neighbourhood.
- Consumer details are sent real-time to the selected store and the store calls back the consumer within 24 hours to confirm the appointment.
- A Samsung Experience Consultant (SEC) visits the consumer’s home as per schedule for product demo. All Samsung SECs are trained to follow the safety guidelines.
- During home deliveries of Galaxy products, all safety guidelines are followed and transaction is made via digital channel.
- Post the home demo and purchase, consumers also receive a feedback link via SMS to rate their experience.
Samsung has started rolling out the ‘Experience Samsung at Home’ service across 900 Exclusive Retail outlets and the company will expand the program further in the coming months.