OnePlus today announced the launch of first of its kind doorstep repair service across Bangalore, Mumbai, Delhi, Hyderabad, Chennai and Pune. The company said that it is the first smartphone brand globally to offer on-site doorstep repair service directly.
As an extension to this initiative, OnePlus already provides free product pick-up and drop-off service for OnePlus users seeking to resolve any issues with their product. This service is available in over 8000 pin codes, covering 80% of India.
The company said that it has been running a pilot for the service in the past six months before the launch. Moving forward, OnePlus aims to expand this initiative across all tier-1 cities and several tier-2 cities as well.
Customers can apply for this service using the OnePlus Care App, where they can choose a convenient time slot for the engineer to visit.
How to Book a Repair?
- In the OnePlus Care App, Book a Repair
- Select your OnePlus device
- Provide your area PIN/ZIP Code or select Auto detect current location
- Select “Get an engineer to visit your location”
- Provide your address details and select “Save this” to submit the request
OnePlus said that the service is available within the city limits based on postal codes.
OnePlus launched two new ESCs (Exclusive repair centers) in Kolkata and Indore in January and is planning to open 3 new ESCs in Aurangabad, Baroda, and Lucknow within the first half of this year.
Within two years of establishing its first exclusive service centre, OnePlus expanded to over 70 service centres, including exclusive and partnered outlets, across 40+ cities and towns. It further aims to expand its customer service network to top 100 cities, including tier-2 cities and beyond, by the end of the year 2020.
Addressing the new program, Vikas Agarwal, General Manager, OnePlus India said:
The new doorstep service initiative brings to life our commitment to ensure a premium, burdenless experience for our community across all areas, including after-sales service. As a community-centric brand, we constantly strive to set new global benchmarks when it comes to designing innovative user-driven experiences.