Twitter India has created a dashboard for Bengaluru Police to monitor complaints in real time. The specially designed dashboard will help Bengaluru City Police to effectively manage complaints and optimize operations.
Bengaluru Police was welcomed with open arms on Twitter about a year ago with two accounts. The new dashboard will serve as an important platform for all 146 police stations in the city that comprises of 104 law-and-order and 42 traffic police stations. All these stations now have their own twitter handles. Twitter India has provided a three day training to the officers and personnel from these police stations last week.
The Twitter dashboard allows real-time monitoring by giving details of number of tweet petitions registered in a day, closed and the outcome. Raheel Kursheed, head of News, Politics and Governance, Twitter India, said the project, running on a pilot basis, will be operational in a few days.
Deputy Commissioner of Police (Command Control) MG Nagendra Kumar told Economic Times,
So far, complaints came to us like any other post on Twitter. Now that we have our own dashboard, we no longer have to manually forward complaints to the jurisdictional police stations. Everything is automated now . When a person files a complaint, it directly goes to the concerned police station. We monitor each complaint at the command centre, including the time of complaint and time taken to respond and act upon it.
Twitter which recently celebrated it’s 10th birthday has become an important tool that has changed the way people communicate online. This is definitely a welcome move from the micro blogging site and let us expect such initiatives from other metro cities as well.
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