Zoom Communications has expanded its enterprise agentic AI platform with new workflow orchestration capabilities across Zoom Workplace, Zoom Phone, and Zoom CX. Continue reading “Zoom expands enterprise agentic AI platform with AI Companion 3.0 and workflow orchestration”
Zoom Communications has introduced Zoom Virtual Agent 3.0 (ZVA), the latest version of its virtual customer service automation platform. The update brings a new execution architecture and expanded AI capabilities designed to support end-to-end issue resolution, structured handoffs to human agents, and cross-system workflow execution across voice and chat. Continue reading “Zoom Virtual Agent 3.0 launched with new execution architecture and AI capabilities”
