Mihup, an Indian Voice AI company, has partnered with Qualcomm Technologies, Inc. to develop a multilingual, enterprise-grade Voice AI solution for the Banking, Financial Services, and Insurance (BFSI) sector. The solution is designed to run on on-device AI platforms, enabling low-latency, secure, and reliable customer interactions.
On-Device AI for Enterprise
The collaboration focuses on shifting AI processing directly onto devices, reducing reliance on cloud infrastructure. This approach lowers latency, strengthens privacy, and maintains consistent performance in enterprise environments.
Solution Highlights
- Hybrid Architecture: High-volume workloads such as speech-to-text and real-time agent assistance operate locally on Qualcomm NPUs, while advanced tasks can utilize cloud resources.
- Reduced Cloud Dependence: Minimizes reliance on cloud infrastructure, helping to address bandwidth constraints and protect sensitive data.
- Cost Efficiency: Mihup’s internal analysis indicates that moving speech workloads on-device can lower total cost of ownership by up to 78%, depending on scale and usage.
- Multilingual Support: Supports customer service, sales, and collections in multiple languages with real-time conversational intelligence that reflects natural speech.
Deployments in India will validate the on-device AI model at scale. The solution, designed for India’s linguistic diversity and cost-sensitive environment, is also intended for other developing markets and regulated industries.
Commented on the partnership, Tapan Barman, CEO, Mihup, said:
Mihup’s long-standing mission is to bridge the gap between humans and machines through seamless, voice-first interactions. In a market as vast as India, it requires intelligence that is both local and cost-effective. By merging Qualcomm’s NPU capabilities with Mihup’s proprietary voice stack – engineered specifically for vernacular and on-device usage – we have eliminated the barrier of recurring infrastructure costs. We are delivering an 80% cost reduction and total data sovereignty directly on the silicon. This is the shift from vision to production reality, providing the Indian frontline with Voice AI that is secure, instant and built to scale.
Speaking about the collaboration, Savi Soin, Senior Vice President, India President, Qualcomm Technologies, said:
In a linguistically diverse and voice-first market like India, enterprises and industries such as BFSI need secure, scalable AI to drive efficiency and financial inclusion. Our collaboration with Mihup demonstrates how on-device AI on Qualcomm platforms can bring real-time, multilingual conversational intelligence closer to users. By enabling Mihup’s vernacular Voice AI to run directly on our on-device AI platforms, we are helping deliver high-performance, secure solutions for frontline systems, thereby supporting broader financial inclusion and global scalability.