Vi Business introduces Fully Managed Voice Service for enterprise customers in India

Vi, one of India’s largest telecom providers, has launched a new Managed SIP (MSIP) service for businesses in India. The service is designed for businesses where voice is a key business resource, such as BPOs/KPOs, the BFSI and IT/ITES, telemarketers, VAS providers, and more.

With VI’s MSIP, businesses can now monitor, measure and optimise their voice infrastructure, get a complete view of their fixed telephony network, with best-in-class SLAs, voice analytics, quality scores, and the assurance of security.

Some of the many features offered by Vi’s MSIP are:

  • Proactive monitoring of last mile and voice traffic
  • Availability of real time & historical reports on voice KPIs through portal
  • Monitoring & management of Customer Premises Equipment (CPE)
  • Dedicated Service desk

Commenting on the launch of the Managed SIP services, Abhijit Kishore, Chief Enterprise Business Officer, Vodafone Idea Limited, said:

With the introduction of Vi Managed SIP service, Vi Business is now in a position to be a single point facilitator of comprehensive fixed telephony solutions that enable businesses to gain better control of their overall voice infrastructure and the ability to garner meaningful insights on voice performance for their clients/ internal stakeholders. I am confident that this significant addition to our basket of best in class, holistic communications solutions for Enterprises, will help our customer organisations transform the way they communicate with their customers.