OPPO recently launched interactive AI Powered ChatBot solution OLLIE for its customers in India. It is the first smartphone brand in India to introduce an AI powered Chatbot which is available exclusively on WhatsApp, says the company. This is aimed to offer better customer services and experience.
OLLIE is powered by artificial intelligence (AI) and can resolve users’ queries pertaining to OPPO smartphones 24 x 7. Ollie offers a personalized user experience and works as an interface between the company and the customer to provide responses to frequently asked questions.
OLLIE is designed to generate natural conversations between OPPO & its potential customers to serve as a professional guide and provide personalized solution based on their requirements. OLLIE conducts a conversation via textual method and provides the users with solution for their real time queries.
OLLIE provides the users with a personalised solution for an effective and efficient communication regarding queries on nearest OPPO service centres in your area, OPPO smartphones such as price of a phone, spare parts info and other services provided by OPPO.
The chatbot number will be integrated in all upcoming devices for a more seamless and convenient experience for consumers. Existing OPPO smartphone users can interact with the chatbot for seeking real time assistance by saving the number +91-9871502777.
To sustain this seamless experience, OPPO currently has more than 500 exclusive service centres which are strategically located in all key cities and regions across India. OPPO says that its service centres have a record of resolving around 95% of mobile repair cases within an hour. As a policy, OPPO offers 30 days replacement in case of functional defect and free software updates even after warranty period.