Uber has introduced PREMIER ride service option in India. Available in Pune and Mumbai, select riders will be offered PREMIER as an in-app product option that serves as an upgrade to their current uberX experience.
The PREMIER option will offer rides in economy-range sedans and customers will be extended enhanced customer support for better post-ride experience. Drivers will get the Premier services only if they have completed 1000+ lifetime trips and acknowledged by riders via the Driver Compliments feature and ratings. The company says that Premier will have drivers who have 40 per cent shorter pickup time than the predicted arrival time.
Shailesh Sawlani, General Manager, West, Uber India, said,
As we work towards reducing private car ownership in India, Uber is focused on building products that will go further in replacing the need for personal mobility options. We are constantly listening to riders to understand their needs. While private car ownership remains an aspiration for many, riders are seeking a ride that matches the experience of travelling in their own car. PREMIER will provide that to a further degree.
Uber recently completed 500 million trips in India and launched Unified Payments Interface (UPI) integration in India.