Vodafone India launches Super Network Operations Centre and Experience Centre in Pune


Vodafone Logo

Vodafone India, today launched Super Network Operations Centre (SNOC) and Super Network Experience Centre (SNEC) in Pune. The SNOC provides insight into the workings of over 120,000 Vodafone sites that offer network coverage across 22 circles remotely. The SNEC enables enterprise customers to experience the latest and emerging business communication solutions to Communicate, Collaborate and Connect better.

Key Benefits of SNOC

  • End-to-end visibility through a unified Network and Service Dashboard
  • Integrated operations for Service Quality Management, Service Impact Analysis and Service Level Management
  • Proactive operations using performance intelligence
  • Faster turnaround time

Detailing the benefits of SNOC, Vishant Vora, Director – Technology, Vodafone India said

SNOC is a realization of Vodafone India’s vision to create a world class facility that sets apart its technology capabilities. Our SNOC lets us proactively measure and improve customer experience and service quality in real time. It is also a single source of truth for the health of our network. We have also for the first time brought alive the benefits of telecom and IT convergence in this center. We are very proud to unveil this capability today.

Regarding the SNEC, Naveen Chopra, Director – Vodafone Business Services said,

The Vodafone Super Network Experience Centre is a unique touch point to reach out to Enterprise customers. The stimulating environment of SNEC is ideal to gain a deeper understanding of the unique needs of each Enterprise customer and sharing with them how Vodafone Business Services can partner with them and add value by understanding their business challenges and offer innovative solutions to help, address them from a revenue, cost and efficiency basis.


Author: Srivatsan Sridhar

Srivatsan Sridhar is a Mobile Technology Enthusiast who is passionate about Mobile phones and Mobile apps. He uses the phones he reviews as his main phone. You can follow him on Twitter and Instagram