MIVI has shared details regarding its after-sales service framework, MIVI Care+, ahead of the debut of its first 5G smartphone, the MIVI One 5G. The brand released a teaser outlining the support infrastructure and customer service policies planned for the upcoming device.
The MIVI Care+ proposition focuses on post-purchase service coverage, warranty commitments, and assistance channels:
- Warranty Coverage: A standard one-year warranty included at no additional cost.
- Service Network: Access to more than 500 service centres nationwide.
- Replacement Policy: A seven-day replacement window operating under a “Replaced, not repaired” guideline.
- Digital Support: A dedicated MIVI Care+ mobile application designed to handle service and support requests.
- Concierge Assistance: Doorstep pickup, repair, and return services for device maintenance.
The MIVI One 5G will be powered by a Qualcomm Snapdragon processor. The company already confirmed a dual rear camera system centred around a 50MP primary sensor, green, purple and blue colours and more.
The smartphone is scheduled to launch on 24 September 2026, where it will be available exclusively via Flipkart.