The Telecom Regulatory Authority of India (TRAI) has asked mobile and landline operators to submit quality of service (QoS) data on a quarterly basis from January to March in order to enable the most accurate tracking and analysis of telcos’ services in the face of increasing call dropout rates.
The Quality of Service (Code of Practice for Metering and Billing Accuracy) Regulations, 2023, and draft Guidelines for this regulation were both released today by the TRAI in relation to the same. The most recent TRAI directive to operators aims to stop the QoS from getting worse, especially call drops.
TSPs have been directed to submit State and Union Territory-wise reports, in respect of QoS parameters specified in regulation 3 for Basic (wireline) Services and ‘Network Service Quality Parameters’ of regulation 5 for Cellular Mobile Telephone Services, on quarterly basis starting from the quarter ending 31.03.2023
Currently, licensed service areas (LSAs) are used to check QoS parameters, and telcos submit QoS data to the regulator using LSA.
According to the TRAI, tariff prices have changed as a result of the introduction of unlimited data or voice plans with set daily, monthly, and annual rates. All of these new tariff options provide Fair Usage Policy (FUP)-restricted unlimited usage, shifting the emphasis away from itemized billing to a daily commitment of data, voice, or SMS until the tariff option expires.
As a result, the old 2006 Regulations requires revision, and the regulatory body has issued this new regulation. The authority believes that the new regulation will also assist respective state/UT governments in assisting service providers in improving QoS in the state/UT as needed.
However, TRAI stated that the telcos will need to continue to submit LSA-specific data through the various performance monitoring reports, as they are currently doing.