On July 31st, a Twitter user posted an image of a burnt OnePlus Nord 2 that was 5 days old. He added that the phone blasted and smoke started coming out when the phone was inside a sling bag. In a reply to the user, OnePlus Support said that they are deeply concerned and asked the user to connect via direct message. After a couple of days, the original tweet disappeared, but you can see the screenshot of the cached version below.
OnePlus’ reply is still there. After an internal investigation, OnePlus said that the company found that the blast was caused by an isolated incident involving external factors and was not due to any manufacturing or product issue.
Hi Ankur. We are gutted to hear about your experience. We are deeply concerned and want to make it up to you. We request you to connect to us over a direct message so that we can make amends and turn this around for you. https://t.co/Y6rHuMwu8J
— OnePlus Support (@OnePlus_Support) August 1, 2021
The company assures that its products undergo thorough quality and safety tests, so users need not worry.
Check out the official statement from OnePlus below:
Our top priority is the health and safety of our customers. We reached out to the concerned user immediately after hearing about this incident and initiated a thorough internal investigation. The results indicate that the damage to this device was caused by an isolated incident involving external factors and not due to any manufacturing or product issue. However, we remain in close touch with this user and have offered our support to address their concerns and ensure their wellbeing.
We would like to assure our customers that our products undergo thorough quality and safety tests, including various levels of pressure and impact tests, to ensure they are up to industry-leading standards and remain safe to use.