Samsung today opened its first flagship Customer Service Plaza in Delhi that aims to offer best in class after sales service for Samsung customers. It also has specialized zones for product demonstrations and customer interactions. Each Plaza will have three distinct zones – the Greeting Zone, Consulting Zone and Interactive Repair Zone. This also offers live repairs in front of the customer to ensure complete transparency in terms of repair charges and parts replacement.
Located at Okhla in Delhi, the service plaza is huge at 26,000 sq. ft. After sales service is a huge concern in country like India, where several companies don’t have service centres in all the cities in the country to serve the customers. Samsung has 2,800 service touch points, biggest service network in consumer electronics industry, supported by a network of nearly 50 parts warehouses and 4 world-class training academies, said the company.
The company offers remote support through 3G technology for Smartphones and Smart TVs. It recently introduced pick and drop facility for select flagship Smartphone models. Samsung plans to extend the Flagship Plaza concept to major Indian cities in future.
Speaking at the launch, B.D. Park, President and CEO, Samsung South-West Asia, said
At Samsung, our strengths lie in understanding our customers’ requirements and innovating to meet them continuously. With the launch of our Flagship Customer Service Plaza, we hope to establish an industry benchmark for premium customer service. Our innovative service delivery model will enable us to deliver customer delight at each step and further drive our brand loyalty.