Xiaomi has partnered with B2X, leading provider of customer care for smartphones for after sales service in India, couple of years after signing a partnership in Europe for after sales support for Mi accessories. B2X has rolled out a comprehensive service offering to 31 walk-in service centers across India, providing premium face-to-face support.
Back in 2015 Xiaomi launched Mi door step pick up and drop service in the country. Now it has over 200 service centers across the country.
B2X service centers are based on B2X Smartbar, a flexible in-store service solution that provides personal support and service for any warranty or out-of-warranty related issues including cross-selling devices and accessories.
Commenting on the partnership, Rainer Koppitz, Chief Executive Officer of B2X, said:
It’s a great honor for us to expand our partnership with Xiaomi to the Indian market. We are confident that we will add a lot of value to Xiaomi’s go-to-market approach in India and the success of the Xiaomi brand.
Liu Tao, Overseas Service Senior Manager at Xiaomi, said:
India is for us one of the most important markets in the world and outstanding service is a key part of people’s overall experience with Xiaomi.
B2X is an important strategic partner for us who helps us expand our service network catering for the continuous massive growth in the Indian market.