Bharti Airtel has announced a significant expansion of its retail presence in Gujarat today with the inauguration of its 100th store in the state. Located in Tragad, Ahmedabad, the new outlet highlights the company’s continued focus on strengthening its offline network and improving customer access to digital services.
Strengthening Regional Presence
With the launch of the Tragad facility, Airtel’s retail network in Gujarat now covers 34 districts. The company has established a substantial footprint in key markets, including Ahmedabad, Surat, Vadodara, Rajkot, and Bhavnagar, as well as other developing districts.
According to the company, Gujarat remains a priority market driven by a rising demand for high-speed internet, digital entertainment, and personalized customer support. The expansion into Tragad allows Airtel to serve the growing population in the region more effectively.
Comprehensive Service Offerings
The new store is designed to function as a one-stop destination for customers, offering Airtel’s complete portfolio of services. Offerings available at the new location include:
- Connectivity: High-speed Airtel Wi-Fi, prepaid, and postpaid mobile plans.
- Entertainment: Airtel Digital TV and IPTV services.
- Enterprise: specialized digital solutions tailored for small businesses.
To ensure a seamless customer experience, the store is staffed by an experienced relationship team capable of providing on-the-spot assistance. Services include processing new connections, handling plan upgrades, facilitating bill payments, and resolving service-related queries.
Strategic Expansion
This milestone aligns with Airtel’s broader strategy to deepen its retail footprint across urban centers, tier-two cities, and emerging growth corridors.
By increasing the density of its physical stores, the company aims to bridge the gap between network infrastructure and customer service, ensuring reliable digital access for individuals, families, and local businesses.
Regarding the milestone, Adarsh Verma—CEO, Bharti Airtel, Gujarat—said:
Opening our 100th retail store in Gujarat is a proud moment for Airtel and reflects the trust of our customers across the state. Our retail stores play a critical role in delivering personalised support and simplifying access to digital services. The store strengthens our presence in Gujarat and underscores our commitment to being closer to customers, wherever they are.