MakeMyTrip has announced a major upgrade to its AI travel assistant Myra AI, enabling users to complete the entire travel booking process — from initial search to confirmed and paid booking — within a single conversational interface. The updated system also supports full voice-based interaction across the entire booking flow.
Myra 2.0: End-to-end conversational booking experience
The upgraded Myra AI enables a unified travel journey where users can plan, refine, and book trips without switching between apps, screens, or filters.
It supports:
- Simple or complex travel queries in natural language
- Multi-layer constraints such as accessibility needs, family requirements, and room configurations
- Real-time travel guidance including visa and transit rules
- Document uploads such as passports for auto-filled traveller details
- Full booking completion, including payment, within the same conversation
Example use cases:
- A family trip requiring vegetarian meals, ramp access, and connecting rooms
- International travel such as Mumbai–São Paulo via Addis Ababa, including visa checks for adults and children
The system consolidates what previously required multiple searches, confirmations, or external verification into a single continuous conversational flow.
Six new capabilities added to Myra AI
The upgrade introduces six key functional enhancements:
1. End-to-end voice booking
Myra AI now supports complete voice-driven booking in eight languages — Hindi, Tamil, Telugu, Marathi, Bengali, Kannada, Malayalam, and English — with barge-in support. Users can search, select, and pay using voice.
2. Smarter autocomplete
Context-aware suggestions appear as users type, helping refine intent early and reducing input effort.
3. Tap-based preference collection
Structured tap-based inputs simplify steps such as seat selection, room preferences, and traveller details, reducing friction at key drop-off points.
4. Integrated payments
Users can complete payment directly within the conversation, enabling a full search-to-payment flow in a single interface.
5. Multimodal input support
The system now accepts images and documents, with passport OCR as the first live use case, extracting traveller details automatically from uploaded files.
6. Contextual mid-journey queries
Users can ask questions about a specific flight, hotel, or bus option during booking without losing search context or restarting the flow.
These capabilities combine voice, text, and tap-based inputs into a single unified booking experience. The company said these capabilities combine voice, text, and tap-based inputs into a single unified booking experience.
Strong adoption and usage trends
Myra AI processes around 3 million conversations per quarter, with over 45% usage coming from Tier-2 and smaller cities.
Key usage insights include:
- 10% higher conversion rate compared to traditional filter-based booking flows
- 50% higher voice usage in non-metro markets compared to metro regions
- 70% of voice queries are in Hinglish
- 40% longer and more complex voice inputs compared to text queries
These trends indicate stronger engagement depth in voice-first and conversational travel planning, especially outside metro regions.
Availability
The upgraded version of Myra AI is currently rolling out in phases.
Speaking on the launch, Rajesh Magow, Co-Founder and Group CEO, MakeMyTrip, said:
Travel sits at the intersection of real-time data, where prices and inventory changes are dynamic in nature, and high personal variance, where the same query can mean very different things depending on who is asking and why. Myra is built to understand both layers, the live inventory and the human context, and to personalize based on both. The Agentic AI flows inside Myra are now completing complex multi-step bookings end-to-end, including international flight and hotel reservations, categories considered the hardest to automate conversationally.