Staying connected and informed requires a basic understanding of technology. While younger generations have grown up immersed in the digital age, older adults face challenges navigating online platforms and devices, such as downloading certain apps or even enabling two-factor authentication, which can be perplexing.
Limited digital literacy also puts older adults at a higher risk of scams, privacy breaches, and other online threats. This is where younger family members often step in, becoming their parents’ and grandparents’ go-to tech support. Whether setting up a new device, providing guidance on online safety, or explaining the latest tech trends, this role can be rewarding and challenging.
A recent ExpressVPN survey involving 5,000 users in five countries (the United States, United Kingdom, France, Italy, and Spain) uncovered intriguing data on how older adults approach technological hurdles and the frequency with which younger generations assist them. Let’s explore these insights further.
Seniors are more connected than you’d think
While digital literacy is crucial, a comprehensive understanding of how older adults interact with technology daily reveals a more nuanced picture of their challenges and opportunities. From their preferred devices to their online habits and the support they receive from family, the current state of digital engagement among older generations is complex.
Despite the perception of a generational divide, the majority of older adults are actively engaged in the digital world. Smartphones have become the most common tech device, with 85% of survey respondents owning an iPhone or Android phone.
Laptops and computers are also widely used; 81% of respondents own one. These devices are often used for tasks such as online shopping, financial management, and remote work.
Televisions continue to be a significant part of digital life, with 68% of respondents owning a traditional TV and 66% owning a Smart TV. Tablets are also popular, with 60% of respondents owning one.
Surprisingly, gaming is not exclusive to younger generations, as 42% of respondents own a video game console. However, newer technologies like VR headsets remain less prevalent, with only 7% of respondents owning one.
Generational tech struggles
The survey reveals significant variations in digital literacy across generations and countries. While some generations and regions demonstrate strong confidence in navigating technology, others struggle.
Younger Millennials (ages 27-34) generally exhibit a firm grasp of digital technology, particularly in France and Italy. However, Spain lags, with only 66% of this age group feeling confident.
As we move to older Millennials (ages 35-42), confidence remains high in the U.S. and Italy but drops noticeably in Spain. Generation X (ages 43-58) shows a further decline in confidence, especially in France and Spain.
Younger Baby Boomers (ages 59-68) face even more significant challenges, with less than a third feeling confident in their tech skills in France and Spain. Older Baby Boomers (ages 69+) demonstrate the most significant struggle with technology, with many admitting limited or no knowledge.
Millennials are stepping up
Technology, while offering convenience, can also be overwhelming, especially for older adults. This is where family plays a crucial role. Younger generations have become the go-to tech support for their parents and grandparents.
The survey found that a significant number of older adults rely on their families for assistance. About 66% of Gen Xers and 69% of Baby Boomers depend on their children for tech support. This need increases further with age, reaching 71% among older Boomers.
Spain stands out with a higher reliance on family tech support, particularly among Gen Xers and Baby Boomers.
Millennials are also eager to assist their parents, with 94% providing tech support. This trend continues across generations, with 89% of older Millennials and 72% of Generation Xers remaining actively involved. Even younger Baby Boomers are stepping up, with 40% offering support to their aging parents.
The dismal reality of learning tech
While installing the right tools is important, ensuring older adults know how to use them effectively is equally crucial. Many are eager to learn, but may be unsure where to start.
The survey found that self-learning is a popular approach, with 34% of Young Boomers and 28% of those aged 69+ teaching themselves about technology. However, learning doesn’t happen in isolation. Here’s how you can support their journey:
Encourage your parents to explore technology, but be ready to assist when they encounter challenges. Knowing you are available for support can boost their confidence to try new things.
Also, encourage your parents to participate in online discussions and forums to learn from others’ experiences and share their insights. Consider introducing them to reputable podcasts or YouTube channels that explain complex topics in an understandable way.
As you help your parents familiarize themselves with these tools, keeping them informed about the latest technologies, including AI is essential.
Vulnerability to scams
Older adults are increasingly falling victim to scams disguised as emails, social media messages, or text messages.
The survey found that 24% of Younger Millennials and 19% of Older Millennials have a family member who has been scammed. About 20% of Generation X respondents reported being scammed themselves, with the rate dropping slightly among Baby Boomers.
The most common method is email, with 42% of scam victims aged 69 and older being targeted. Phishing attempts and fake tech support are common email scams.
Social media scams, particularly on platforms like Facebook, are also a significant concern. 27% of Gen X scam victims, 25% of Younger Boomer scam victims, and 19% of Older Boomer scam victims have fallen for social media scams.
SMS and WhatsApp scams are on the rise. They target older adults with urgent messages that appear to be from reputable companies. These messages often contain links or requests for personal information, posing a significant threat to those who may not be digitally savvy.
These findings highlight the urgent need for enhanced support and education for older adults to navigate the digital world safely. It’s not just about using the latest gadgets but also about ensuring they can do so without falling victim to scams or compromising their personal information.