WhatsApp also re-iterated to the government that a user’s personal messages will remain private to the user. The new update will only affect those chats where a user communicates with a business on WhatsApp, for which users will still have a choice not to use WhatsApp.
In a statement, a WhatsApp spokesperson said:
We have responded to the Government of India’s letter and assured them that the privacy of users remains our highest priority. As a reminder, the recent update does not change the privacy of people’s personal messages. Its purpose is to provide additional information about how people can interact with businesses if they choose to do so.