TRAI directs RCOM to refund unspent balance, security deposit to customers


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The Telecom Regulatory Authority of India (TRAI) has issued a notice to Reliance Communication Limited regarding the refund of the unused balance and  security deposit made at the time of getting the connection. This is an official statement and all the pre-paid and post-paid users are entitled under this policy.  As the company hasn’t renewed the spectrum license for 2G and CDMA services, all the Reliance users were asked to port their numbers to continue to use the phone number.
Usually, when a user plans to port out from a network provider, he or she tends to the consumer the remaining balance within the due date. However, in this case, due to the closure of GSM and CDMA network TRAI received a large number of complaints and to resolve, the authority has come up with a notice to cater the mass complaints.

Post-paid users will receive the refund of the security deposit, but there is no exact time frame for the same. For pre-paid users who have already ported out of the network, the company will make a list regarding the balance and the remaining amount will be credited to the newer operator and the same will be notified via SMS.

For the pre-paid users who are still using Reliance, services will receive the balance via bank transfer (the company will collect the bank account details with IMEI number with a valid proof of identity to cut off the spam. If a user has retained the Reliance pre-paid service and has not given the bank details will receive a check on the permanent address (given at the time of getting the SIM) card only if the outstanding balance is more than Rs.1. Do note that, TRAI has given a time frame of 15th February to complete the balance transfer.

Vivek contributed to this post

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Author: Srivatsan Sridhar

Srivatsan Sridhar is a Mobile Technology Enthusiast who is passionate about Mobile phones and Mobile apps. He is currently using the Motorola Moto G4 Plus. You can follow him on Twitter @ssrivatsan and on Google+