After its Project Leap network transformation program, Airtel has launched Project Next, its digital innovation program aimed at transforming customer experience across all of its services and touch points. The company said that it plans to invest up to Rs. 2000 crores over the next 3 years to launch several digital innovations.
- Postpaid customers can carry forward their unused monthly data quota to the next billing cycle starting August 1, 2017.
- They can create customized solutions for the family by adding multiple postpaid connections to their account, and enjoy savings of up to 20%.
- Pool and share their data benefits across all connections.
- Doesn’t require paperwork for an existing Airtel connection to be added to the Family Postpaid solution.
- Customers can also add Airtel Prepaid connections to their Family Postpaid with a seamless switch from Prepaid to Postpaid in a few clicks using the MyAirtel app without paperwork or need to visit the Airtel store or call customer care.
Airtel Secure – a digital smartphone protection suite, customers can now protect their smartphones against accidental/liquid damage. If a customer’s device is accidentally damaged, Airtel will arrange for a pick-up of the device, get it repaired from an authorized service center and deliver it back to the customer. You can check more details at airtel.in/postpaidpromise
Airtel has also released new MyAirtel App that offers real time notifications, fulfilment of services and self-care and more with a click of a button. Airtel will also be redesigning over 2500 Airtel stores across India that have been conceptualized by the UK based 8 Inc. The first two Next-Gen Airtel stores are already live in Gurgaon. “These are open and minimalistic by design, and come wrapped in digital technologies to make the customer experience highly interactive through the concept of Share, Create, Experience,” said Airtel.
Commenting on the launch, Gopal Vittal, MD & CEO (India & South Asia), Bharti Airtel said:
At Airtel, everything that we do starts with our customers and we are obsessed about delivering a great experience to them. We look at the customer journey holistically and have identified 17 moments of truth. At each of these moments, our aspiration is to eliminate customer frustration and make the experience better via digital innovation.