HTC to shut down cloud services, asks users to download stored data

htc sense
HTC has many new plans this year, one of their plan is to concentrate on less devices and make their Sense platform better, just a while back HTC Sense customers received a mail saying that their cloud services like Contacts, messages, Footprints and call history will be shut down and made offline. The heading says that they are not actually shutting the service down but renovating their cloud service or

This is the letter HTC had sent its users:

Dear customer, is undergoing a renovation to improve the services and value we deliver to customers like you.

Until the new services are ready, features previously available on will be shutting down. If you have been using to sync your Contacts, Messages, Footprints or Call History, you can download your data through April 30, 2012. After April 30, your data will no longer be accessible and will be deleted.

Download your .zip file by following these steps:

  • Visit
  • Log in with your username and password
  • Click the ‘Download’ button in the Account Overview section
  • A .zip file containing your data will download to your computer for easy viewing

If you would like phone location or backup services for your device, please visit Google Play (formerly Android Market) and download an application that best meets your needs.

If you need additional assistance, please contact HTC Customer Service.

We apologize for any inconvenience. You’ll be among the first to know when the new and improved services are ready.

Thank you, 


Customers using these services are given until 30th of April to download and retrieve the data in a .zip format, after which the data will be deleted. This is really weird because of HTC is not shutting down this services and are just “renovating” it, and if modified version of these application turn up later, then would they ask their customers to again upload the data which they just downloaded? Or is HTC abandoning the whole cloud approach?

Just recently HTC announced an alliance with Dropbox which comes with HTC One series devices tightly integrated with Sense and it maybe due to that HTC might be closing those services, but again the older devices do not have this Dropbox integration. Something is missing over here and HTC really has to provide more information on this move. Well, we will update you as soon as more news about this issue comes up so stay tuned.