Razorpay, the National Payments Corporation of India (NPCI), and OpenAI have announced a partnership to pilot “Agentic Payments” on ChatGPT. The initiative aims to integrate AI-driven commerce with the UPI payment system in India, allowing users to complete transactions within the ChatGPT interface. The project is currently in a pilot stage.
The new feature is designed to allow users to manage the entire shopping process, from product discovery and price comparison to final payment, through a conversational flow with an AI assistant. This integration combines Razorpay’s payment infrastructure, NPCI’s UPI network, and OpenAI’s language models.
For the pilot, Axis Bank and Airtel Payments Bank are serving as banking partners, utilizing UPI innovations such as UPI Circle and UPI Reserve Pay. BigBasket is one of the first merchants to participate, enabling customers to shop through the AI-powered experience on ChatGPT.
As an example of its functionality, a user could ask ChatGPT to order ingredients for a specific recipe from BigBasket for a certain number of people. The AI agent would then access BigBasket’s catalog, display product options, and place the order through Razorpay’s payment system upon user confirmation. The system is designed to give users control over the process with features like real-time tracking and the ability to cancel transactions.
The collaboration will also explore other AI-based payment applications, including personalized conversational shopping and checkout experiences. A long-term goal is to evaluate the expansion of these features to other commerce verticals and to develop use cases where AI agents could potentially complete transactions autonomously on behalf of users, with an emphasis on security and user control.
Commenting on the launch, Harshil Mathur, CEO & Co-Founder, Razorpay, said:
With Agentic Payments, we are transforming AI assistants from simple discovery tools into full-fledged shopping agents. For the first time in India, every buyer can have a personal shopping assistant that not only finds the best product at the perfect price but also completes the entire purchase journey seamlessly. This is India’s very own UPI-integrated conversational payment experience, powered by Razorpay and built on innovations like UPI Circle and UPI Reserve Pay, bringing world-class AI capabilities to Indian consumers in a truly first-of-its-kind experience in the country.
Sohini Rajola, ED – Growth, NPCI, said:
Agentic Payments marks an important step in India’s digital payments journey, where AI and UPI converge to make transactions more intuitive, intelligent, and inclusive. By enabling user-authorized AI agents to initiate secure payments, we are moving closer to a future where technology anticipates needs and simplifies experiences. At NPCI, our focus remains on driving innovation that makes digital payments accessible, trusted, and effortless for every Indian.
Oliver Jay, Managing Director of International Strategy, OpenAI, added:
AI is evolving from helping people find products to actually helping them buy them, while also helping sellers reach millions of people. We’re excited to work with NPCI and explore how we can combine advanced AI with UPI, one of the world’s most trusted real-time payment networks, to unlock a new era of effortless and secure commerce.