Apple apologizes for FaceTime bug, says fix is coming next week

Group FaceTime

Apple FaceTime bug has allowed the caller to listen to audio and watch the video of the recipient even if he doesn’t pick up the call. This bug has let Apple to temporarily disable the FaceTime server and the company has officially apologized for the FaceTime flaw. Apple said a fix that will re-enable group FaceTime is now scheduled to be released next week.

Apple credited the family of a 14-year-old boy who helped discover the bug and report it to Apple, though the company didn’t react immediately to his report. Apple issued a statement saying the company is “committed to improving the process by which it receives and escalates reports of bugs. The company disabled group FaceTime as a temporary fix but said that a more permanent fix will roll out via a software update next week.

Apple in a statement said:

We have fixed the Group FaceTime security bug on Apple’s servers and we will issue a software update to re-enable the feature for users next week. We thank the Thompson family for reporting the bug. We sincerely apologize to our customers who were affected and all who were concerned about this security issue. We appreciate everyone’s patience as we complete this process.

We want to assure our customers that as soon as our engineering team became aware of the details necessary to reproduce the bug, they quickly disabled Group FaceTime and began work on the fix. We are committed to improving the process by which we receive and escalate these reports, in order to get them to the right people as fast as possible. We take the security of our products extremely seriously and we are committed to continuing to earn the trust Apple customers place in us.