Zepto has announced a partnership with Truecaller to improve communication, increase trust, and simplify interactions between users and the Zepto team.
In the fast-paced world of real-time commerce, Zepto aims to ensure smooth communication among customers, delivery partners, support staff, and new employees.
Truecaller Powers Zepto’s Real-time Commerce
According to the announcement, the partnership will strengthen every stage of user interaction, from onboarding to final delivery. With Truecaller’s Customer Experience Solutions, Zepto enhances how it connects with users. Key features include:
- 1-Tap, OTP-less Login: At the onboarding stage, Truecaller’s SDK enables one-tap, password-free login for Zepto and Zepto Cafe, reducing friction, minimizing drop-offs, and speeding up conversions, especially during peak demand.
- Verified Business Caller ID: Displays Zepto’s name, logo, and verified badge on calls, helping users easily identify the caller and respond confidently.
- Call Reason: Provides context for calls, so users know why they are being contacted.
- Video Caller ID: Shows branded visuals before a call connects, adding a professional touch.
- Call Me Back: Lets users reconnect with missed calls, especially useful for deliveries or onboarding.
- Verified Campaigns: Supports personalized and targeted outreach through branded calls and SMS, ensuring communications are trusted and relevant.
Zepto emphasized that Truecaller’s Customer Experience Solutions are used by over 2,500 businesses worldwide. The company highlighted that these tools enhance communication, boost brand recognition, and protect customers from scams or fraud.
Commenting on the partnership, Kaivalya Vohra, Co-Founder of Zepto, said:
In the fast-paced world of quick commerce, trusted communication is essential for every successful transaction. From coordinating deliveries to engaging with users, each interaction must be secure, smooth, and dependable.
Our collaboration with Truecaller strengthens these connections through verified communication channels, improving both user trust and operational performance. Together, we’re reaffirming our commitment to creating a safer and more reliable q-commerce experience.
Speaking about the collaboration, Priyam Bose, Global Head, GTM & Developer Products at Truecaller, said:
Zepto’s focus on speed, convenience, and reliability fits closely with Truecaller’s mission to support trusted and meaningful communication at scale. With our Customer Experience Solutions, we help Zepto deliver smooth experiences — from secure onboarding to final fulfillment — while making sure every interaction is built on trust. We’re pleased to partner with Zepto as they continue shaping the future of urban convenience in India.