Microsoft introduces AI-powered Dynamics 365 Copilot

Microsoft has unveiled its latest AI-powered product updates, introducing the new Microsoft Dynamics 365 Copilot – a system designed to offer interactive assistance across business functions.

Workers Long for AI-Assisted Efficiency

A recent survey from the firm shows that almost 90% of employees want to use Artificial Intelligence (AI) to lighten the load of routine jobs. Dynamics 365 Copilot provides businesses with AI capabilities that enable their personnel to focus more on the enjoyable aspects of their positions, and less on the mundane duties.

Dynamics 365 Copilot: Automating the Mundane to Unlock Innovation
CRM and ERP systems are essential for storing customer and business data; however, they can involve cumbersome processes like manual data entry, content creation, and note taking. Dynamics 365 Copilot harnesses the power of generative AI to take the drudgery out of those tasks and free up time for creativity.

This cutting-edge technology helps companies get the most out of their CRM and ERP investments in every line of business, spurring innovation and driving better business results.

Microsoft recently launched a Bing AI chatbot that is now accessible within mobile apps and Skype.

Microsoft Dynamics 365 Sales and Viva Sales’ Copilot:

This feature drastically cuts down time sellers spend on administrative tasks. AI-powered tools allow emails to be written quickly, and even generate an Outlook summary of Teams meetings, including pertinent info from the CRM such as pricing and product details and insights from the recorded call. This can save up to 66% of a seller’s day, providing a big business benefit and more time to focus on customers.

Dynamics 365 Customer Service:

Copilot in Dynamics 365 Customer Service equips agents to provide outstanding customer service. This AI-driven capability drafts context-specific answers to questions via chat and email, and provides an interactive chat experience with knowledge bases and case history.

Microsoft says it also makes it easier to create virtual agents in no time with Conversation Boosters in Power Virtual Agents, which utilize the power of Azure OpenAI Service and Bing to give answers from company websites and internal knowledge bases you pick.

Dynamics 365 Copilot Streamlines Marketing Tasks

Dynamics 365 Copilot helps marketers simplify their workflows in data exploration, audience segmentation and content creation. With Copilot in Dynamics 365 Customer Insights, marketers can craft highly personalized and targeted customer segments by querying their customer data platform using natural language.

The query assist feature in Marketing gives marketers the ability to describe their customer segment in their own words and create an accurate target segment. Additionally, Copilot provides marketers with ideas for fresh email campaign content by making suggestions based on key topics, existing emails, and other internet sources.

Dynamics 365 Business Central’s Copilot

It simplifies the task of crafting product listings for e-commerce. Easily customize product attributes such as color, material and size to create eye-catching product descriptions in a matter of seconds.

Choose the tone, style and length to make your descriptions stand out. If you use Shopify, you can quickly publish your products and descriptions to your store with just a few clicks.

Microsoft Supply Chain Center

Microsoft Dynamics 365 Supply Chain Management customers can access Copilot in the Supply Chain Center to anticipate issues that may affect supply chain processes.

Copilot’s predictive insights will detect impacted orders across materials, inventory, carriers, distribution networks and more. Dynamics 365 Copilot can generate emails to alert partners and help prevent disruptions before they occur.

Apps Driven by Generative AI

Microsoft is revolutionizing the way we do business with AI-powered applications that put customer, employee and operational efficiency first. Dynamics 365 Copilot brings the latest AI advancements to every line of business, and to ensure safe deployment, a responsible AI by design framework is in place.

Emily He, CVP of Business Applications and Platform, has unveiled the latest developments in Artificial Intelligence. For more details, click here.

Speaking on the announcement, Charles Lamanna, CVP, Business Applications and Platform, said,

Today’s announcement builds on recent AI momentum across Microsoft 365, Dynamics 365, and the Power Platform. This includes: the next generation of AI capabilities in Microsoft Teams, the collaboration platform for work with more than 280 million monthly active users; Viva Sales, which helps sellers by bringing a sales copilot to their flow of work in Microsoft 365; and Power Apps, enabling citizen developers to write code using natural language.