Xiaomi has service centers across over 680 cities in India and expanding it further, today the company has launched its 2000th Authorized Service Center (ASC) in Delhi. The company is also the first industry brand to be certified under ISO 9001 and 14001 for after-sales quality management systems.
Xiaomi has service centers across India and covers over 90% of the districts. According to Xiaomi, it has achieved Field Failure rate (FFR) at less than half of the industry average and the after-sales team recorded a Turn Around Time (TAT) with 96% of cases resolved within 4 hours and an average of 93% of cases witnessed their issues resolved in just 2 hours.
Mi fans! Here’s announcing our 2000th #Xiaomi after-sales service centre in India and we are thrilled about it!
— Mi India for #MiFans (@XiaomiIndia) July 25, 2019
Apart from this, Xiaomi has also been awarded the ISO certification with both ISO 9001:2015 and ISO 14001:2015 by Quality Austria and is the first brand in the Indian smartphone industry to achieve this accomplishment.
Commenting on the launch, Muralikrishnan B, Chief Operations Officer, Xiaomi India said:
At Xiaomi, we are truly focused towards making innovation accessible to everyone. With service quality being one of our key pillars of success, we continue striving to implement the best of our innovative measures across our after-sales and customer service efforts too. These innovative efforts played a crucial role in helping us earn the love and trust of millions of our Mi Fans and customers in India, thereby leading us to retain our number one position too. And this has also led us to achieve the renowned ISO certification, both 9001 as well as 14001, which further strengthens our position and commitment towards delivering top-notch service quality in years to come