Samsung and U.S. Consumer Product Safety Commission team up for official Galaxy Note7 recall

Samsung Galaxy Note7_fonearena-05

Samsung has been going through a tough time with its flagship Galaxy Note7. The company which had announced a global recall of the Galaxy Note7 earlier this month over battery exploding issues is now working with United States Consumer Product Safety Commission (CPSC) for a formal and complete recall of the phone in the U.S

CPSC is a US government agency that handles official recalls of consumer products. The agency said in a statement that it “is urging all consumers who own a Samsung Galaxy Note7 to power them down and stop charging or using the device”. Samsung has confirmed that they will be expediting new shipments of the  Galaxy Note7 starting this week.

Tim Baxter, president of Samsung Electronics America said,

Samsung continues to ensure that consumer safety remains our top priority. We are asking users to power down their Galaxy Note7s and exchange them now. New Note7 replacement devices will be issued to exchange program participants upon completion of the CPSC process. In the interim, consumers can return their Note7 for another device.

CPSC said in a statement,

CPSC and Samsung are working cooperatively to formally announce an official recall of the devices, as soon as possible. CPSC is working quickly to determine whether a replacement Galaxy Note7 is an acceptable remedy for Samsung or their phone carriers to provide to consumers.

Just yesterday, Federal Aviation Administration’ (FAA) is urging its passengers to not to use the Galaxy Note7 nor charge it while they are on-board a flight for safety reasons. With an official CPSC recall on the Note 7 there are chances of speeding up the process. Samsung is also encouraging all Note7 owners to participate in U.S. Product Exchange Program. Information for which can be found here. Click here to find out whether you have a safe Samsung Galaxy Note7 or not.


Author: Sneha Bokil

Sneha Bokil is a tech enthusiast and is currently using OnePlus 3T but she still treasures her Nokia N70 (M). You can follow her on Twitter @snehabokil and on Google+