Keeping in tune with the new directive from the Department of Telecommunications, Airtel Broadband and Telephone Services, India’s largest broadband service and private telephone service from Bharti Tele-Ventures Ltd, will adopt a new number series beginning with ‘4’ for its fixed line services, instead of ‘5’, in Karnataka from November 13.
Airtel, in a release here today, announced that it would continue to connect all calls received on the old number till February 28 next. Post this till March 31 next, an automated voice recording system would inform customers about the change in numbers. To make life simpler for its customers, Airtel would also be launching a new short code for general customer care: 121. This general customer care number would be uniform across all circles of Airtel Broadband and Telephone Services.
The change would take place in phases depending on the city of operation. In Karnataka the change would happen in Bangalore on December 11, Mysore–November 13, Mangalore, Hubli, Belgaum and Manipal-November 20, the release said.
Airtel has more than one million fixed line customers in the country and provided broadband and telephone services in Andhra Pradesh, Delhi, Gujarat, Haryana, Karnataka, Kerala, Kolkata, Madhya Pradesh, Maharastra, Mumbai, Punjab, Tamil Nadu, UP (East) and UP (West).