Airtel Broadband Internet Down
Airtel Broadband Internet is down in Chennai for an extended time since today morning ! Looks like lots of my friends are also facing the same problem. It is crazy when Internet goes down and you are not even informed of the issue by the Service Provider. And even calls to the Airtel Customer Care number 121 did not go through.
Image credit Cisco
UPDATE 1: Finally called Customer Care and spoke to a Human Being who admitted a issue in Airtel’s Gateway and estimated time of the problem getting resolved now stands at 7pm.
UPDATE 2 : Internet started working at 8pm but was patchy till 11pm . It has been normal since then.
Airtel’s Broadband services Quality of Service is getting worse day my day and the speeds are not that reliable as it used to be.
Wish they first checked if their infrastructure was in place before giving free 2MBPS upgrade to all users for Youtube
And ironically Airtel Mobile Office GPRS service works fine !
Well to me it looked like a DNS issue. It seemed to mitigate the issue if I changed the DNS server to either openDNS 208.67.222.222, 208.67.220.220 or Google’s 8.8.8.8, 8.8.4.4 Airtel hasn’t announced or admitted to a problem yet.
Dear Customer,
This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolving the issue to your satisfaction.
Regards,
Rakesh Kumar
Airtel Customer Service Team
It is really pathetic that Airtel’s broadband went down once again. This is not something unusual given its poor service and lackadaisical attitude of its employees. I hope they will show up their character next time, otherwise, user will have no other option to move on to their broadband provider.
I am from Indore, MadhyaPradesh, We also use Airtel connection for running our exam center. We are not able to access the exam website http://www.prometric.com using airtel connection and it is working fine with Reliance connections.
We tried contacting prometric help desk and they report that this is a probelem with Airtel Only.
Is somebody also facing this problem
Ashish 09827037700
Out of all the Broadband service providers Airtel comes last in performance,customer response,poor billing,headstrong staff working in airtel centres.
Nothing seems to work for airtel.
This is my personal experience and due to the above mentioned problems i migrated to BSNL which is a govt owned but atleast they respond promptly and are slow to sort out the issues once a complaint is lodged with them.
FONE bloggers can share the perfomance of other service providers in india.
Dont go with Airtel BB, They are biggest Beggers and Frauds of India.