Homegrown brand boltt has announced the availability of more than 250 authorized service centers across India ahead of its inaugural Ace 5G and Evo smartphone sales next week.
Leveraging Fire-Boltt’s existing after-sales infrastructure, the move is designed to provide immediate repair and warranty assistance to early adopters nationwide from launch day.
Geographic Reach and Service Capabilities
The initial service footprint covers major metropolitan hubs and tier-1 and tier-2 cities, including:
- North: Delhi, Jaipur, Lucknow
- West: Mumbai, Pune, Ahmedabad
- South: Bengaluru, Hyderabad, Chennai
- East & Northeast: Kolkata, Patna, Guwahati
Customers presenting a valid device and purchase invoice can access in-warranty and out-of-warranty support. Centers are equipped for component-level repairs, hardware replacements, and software diagnostics.
Digital Integration via Boltt Care
Alongside physical locations, the brand is integrating a dedicated on-device customer support system called Boltt Care into its operating software. Through the pre-installed platform, users can:
- Log repair and assistance requests directly from their phones
- Connect with backend technical teams and live support representatives
- Access multi-channel communication via phone, WhatsApp, and email
Roadmap and Expansion Targets
To support projected sales growth over the next 6 to 8 months, boltt plans to expand its physical service footprint to between 350 and 400 centers across India. The company is also developing an operational framework for doorstep pickup and repair services to broaden post-purchase support coverage.
Commenting on the company’s approach to customer support, Arnav Kishore, Founder & CEO, boltt, said:
At boltt, we believe our relationship with customers begins with the purchase and continues throughout the ownership journey. As we enter the smartphone category with the Evo and Ace 5G, our focus is on building trust through accessible, responsive and accountable support. We are building boltt for the long term, and we are committed to standing firmly behind every device we sell.