Reliance Industries Limited (RIL) introduced a series of digital service updates during its 49th Annual General Meeting (AGM). The announcements centered on embedding agentic artificial intelligence directly into its telecom network and mobile applications, alongside expanding its home broadband capabilities to multi-gigabit speeds.
1. Jio Call Agent: Network-Native AI Voice
Rather than relying on standalone applications, Reliance is integrating artificial intelligence directly into the Jio telecom network. The “Jio Call Agent” will be accessible natively during standard phone calls via the vocal trigger “Hey Jio.”
Operating in multiple Indian languages, the network-native agent functions with user consent and features three primary capabilities:
- Transcription: The system can identify up to 10 unique speakers on a single conference call and transcribe the conversation in real time across different languages.
- Summarization: Following a call, the agent automatically generates and distributes summaries, action items, and reminders to all participants.
- Task Execution: Users can instruct the agent during a live call to perform digital actions, such as ordering food, booking rides, reserving tables, or scheduling calendar meetings.
The service is scheduled for a phased rollout to Jio’s subscriber base of over 500 million users later this year.
2. MyJio.AI Care: Transition to Agentic Self-Care
The company’s self-care application, MyJio—which currently serves over 600 million users—is transitioning from a traditional menu-driven interface to an AI-driven conversational platform.
Instead of navigating manual menus for recharges, plan selections, or account updates, users can state their intent via voice commands. The updated AI assistant is designed to handle multi-step workflows autonomously based on user intent, such as:
- Automating self-KYC and eSIM activation for new devices.
- Identifying and provisioning international roaming packs based on travel destinations.
- Managing data and account migrations when relocating between cities.
RIL noted that all automated actions require explicit user confirmation, and data privacy frameworks remain logged and consent-based.
3. Jio Home: Multi-Gigabit Broadband and TeleFrame OS
Next-Generation Hardware and Speeds
Reliance announced an upgrade to its home connectivity infrastructure via Multi-Gigabit-ready JioAirFiber. The new tier offers dedicated residential speeds of up to 5 Gbps download and 1 Gbps upload.
The company positioned the bandwidth expansion as a prerequisite for handling the growing density of connected smart devices per household. The multi-gigabit architecture is aimed at supporting concurrent, data-heavy residential activities—including 8K multi-screen entertainment, low-latency cloud gaming, spatial computing, and real-time volumetric video creation—without local network degradation.
Logistics and Deployment Promises
To accelerate the distribution of its high-speed broadband, RIL overhauled its deployment logistics under a new standard service framework:
- 15-Minute Response: Customers expressing interest via the website, MyJio, or a missed call will receive a multilingual callback within 15 minutes to finalize plans and book installation slots.
- 24-Hour Installation: Jio committed to activating home Wi-Fi connections within 24 hours of registration across any location in India.
Jio TeleFrame: Residential AI Operating System
Complementing the hardware updates, RIL introduced Jio TeleFrame, a voice-first artificial intelligence operating system designed for the home environment.
TeleFrame acts as a centralized ecosystem for a family of specialized software agents tailored to localized domestic tasks (such as guest management, home automation, shopping, and entertainment). Operating across multiple regional Indian languages, these agents utilize contextual environmental awareness and routine tracking to assist household members without requiring manual app navigation or menu inputs.