Samsung India has launched SmartThings Home Care, a preventive maintenance and proactive service solution for its 2026 Bespoke AI Air Conditioner range. The service enables continuous monitoring of AC performance, early detection of potential faults, automated notifications to users, and faster first-visit repairs.
Air conditioner maintenance is often delayed until performance issues affect daily routines. SmartThings Home Care addresses this by providing real-time tracking and proactive service, minimizing the need for customers to monitor issues, raise service requests, or follow up repeatedly.
How SmartThings Home Care Works
- Automatic issue detection: Tracks AC performance and identifies potential faults, such as gas shortages or filter replacement needs.
- Proactive service: Notifies users and assists with troubleshooting before issues escalate.
- Technician repair readiness: Ensures technicians arrive with the required spare parts, advance diagnosis, and a plan of action.
- First-visit repair efficiency: Facilitates one-time fixes to reduce repeat visits, delays, and downtime.
Availability
The SmartThings Home Care service will be available with the 2026 Bespoke AI Air Conditioner range through Samsung’s retail outlets, Samsung.com, and leading e-commerce platforms.