Restroworks, a restaurant technology company serving over 25,000 restaurants across more than 50 countries, has announced a strategic partnership with Truecaller, a communications platform with over 450 million users globally.
Restroworks x Truecaller partnership
As part of the partnership, Truecaller’s phone number verification SDK will be integrated into the Restroworks ecosystem. The integration is aimed at enabling instant, secure, and contactless customer authentication across restaurant touchpoints, including in-store ordering environments.
What the collaboration offers
Contactless verification without SMS OTPs
The integration removes the need for traditional SMS-based One-Time Passcodes (OTPs). When placing an order, restaurant staff enter the customer’s phone number into the point-of-sale (PoS) system, which triggers:
- A verification request sent through a secure Truecaller push notification.
- Approval by the customer without sharing an OTP or handling the device.
- Automatic fallback to conventional verification methods if the Truecaller app is not installed.
- Continuity of service, avoiding any disruption to the ordering process.
Speed, accuracy, and operational efficiency
The solution reduces delays associated with OTP-based verification and streamlines customer interactions at physical restaurant locations. By enabling faster verification, the integration improves transaction flow, reduces friction at the point of interaction, and supports contactless dining experiences.
Improved customer data reliability
Direct phone number verification ensures more accurate customer identification within restaurant systems. This reduces incorrect or unverified entries, improves data quality, and supports long-term customer engagement initiatives such as loyalty programs based on verified information.
Commenting on the partnership, Ashish Tulsian, Co-Founder and CEO of Restroworks, said,
We believe the future of dining lies in seamless experiences. With Truecaller’s trusted identity infrastructure integrated into Restroworks, restaurants globally can enable contactless dining, instant loyalty enrollment, and data-driven personalisation while respecting customer privacy and maintaining ease of use. We are proud to lead the shift toward secure customer verification across both physical and digital touchpoints.
Speaking on the collaboration, Priyam Bose, Global Head of GTM and Developer Products at Truecaller, said,
At Truecaller, we believe strong customer experiences begin with trust and simplicity. Our partnership with Restroworks marks an important step in extending secure mobile identity solutions into physical F&B and hospitality environments. Together, we are enabling businesses to offer a future-ready, secure, and fast method for customers to verify their identity, supporting everything from order placement to loyalty enrollment while building confidence across every customer touchpoint.