OPPO India has launched the OPPO Self-Help Assistant, a digital service to help users fix smartphone issues without needing to go to a service center.
OPPO Digital Self-Help Assistant
This service covers all OPPO devices released in the last five years, including A, F, K, Reno, and Find Series.
This initiative supports the Government of India’s “Right to Repair” framework and aims to provide customers with extensive support and guidance.
How to access the Self-Help Assistant
To access the Self-Help Assistant, OPPO users in India can visit the OPPO website or use the MyOPPO app. Within the app, they can find it under the Support Tab.
Once inside the Self-Help Assistant, users choose their device model and then select from Simulations or Troubleshooting options.
Simulations provide access to over 400 settings and functions such as Camera, Memory, Recording, Backup, Wi-Fi & Hotspot. Users can either type queries or navigate through the menu to explore these features via step-by-step digital guides.
Troubleshooting helps users address software issues related to Data, Network, and Device Support. After answering a few questions, users can rate their experience with a thumbs up or thumbs down.
For unresolved issues, users can provide contact information for follow-up by an OPPO India Customer Support representative.
In the next phase, OPPO India plans to introduce multilingual support and integrate IoT products into the Self-Help Assistant, enhancing the self-service experience for customers.
Commenting on the launch, Savio D’Souza, Director of Product Communications at OPPO India, said:
Indian consumers are highly tech-savvy, and this portal equips users with all the necessary information to troubleshoot their OPPO smartphones without the hassle of visiting a service center. With the Self-Help Assistant, OPPO simplifies things for consumers, aiming to empower them and elevate their experience of owning an OPPO device.