Vi (Vodafone Idea) has announced its collaboration with Anritsu headquartered in Kanagawa-Japan to enhance the VoLTE (Voice over LTE) calling experience for its customers in India.
Maintaining a top-notch voice service is crucial for providing excellent customer satisfaction. To achieve this, Vi has adopted Anritsu’s VoLTE monitoring solution, bringing benefits such as:
- Superior VoLTE experience for Vi users, offering quicker call connectivity and clear sound quality.
- Improved efficiency in detecting and addressing VoLTE service issues promptly.
- Enhanced insights into VoLTE service specifics.
- Prioritization of issue resolution based on subscriber impact and severity.
Vi and Anritsu for end-to-end VoLTE calling experience
Vi acknowledges the complexity of VoLTE architecture, which includes multiple nodes and interfaces, making it challenging to identify and isolate customer-impacting issues with traditional OSS systems.
Anritsu addresses this challenge by providing comprehensive visibility and insights across various VoLTE dimensions such as subscriber, device, network nodes, codecs, and cell-id. This accelerates the identification and resolution of customer-affecting VoLTE issues.
By leveraging Anritsu’s patented anomaly detection on VoLTE, Vi has successfully reduced the mean time to resolution of issues by 30%. These real-time detections are crucial for enhancing the subscriber experience on VoLTE. The root causes of issues are promptly isolated and communicated to the relevant teams with actionable intelligence.
Vi has deployed Anritsu’s full suite of cloud-first applications, including eoMind anomaly detection, in its Open Universal Hybrid Cloud. This deployment has resulted in significant savings in capital expenditure (capex), operational expenditure (opex), resources, and automation investments.
Commenting on the partnership, Jagbir Singh, Chief Technology Officer, Vi said:
By implementing real-time anomaly detection in our VoLTE services, we’ve proactively identified, isolated, and diagnosed customer-impacting issues. This solution is now extensively embraced by our Operations team, leading to a substantial enhancement in the VoLTE experience for our customers.
Collaborating with Anritsu has brought outstanding benefits to our subscribers, and we’re extending this successful approach to elevate other services, such as International Roaming.
Speaking about the collaboration, Ralf Iding, CEO of Anritsu Service Assurance, said:
We are thrilled to collaborate with VIL in enhancing the VoLTE network and service experience. Our cutting-edge ML-based solution, coupled with closed-loop automation, offers comprehensive VoLTE visualization in line with VIL’s business objectives.
Working closely with Anritsu, VIL provides top-notch VoLTE services. We eagerly anticipate the ongoing partnership with VIL, supporting their dedication to delivering a superior experience to subscribers as they transition to 5G.