Uber debuts in-app chat and multi-destination feature in India


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Uber has announced a phased roll out of two new features – in-app chat and multi-destinations to its app in India. The in-app chat feature aims to help riders and driver partners get in touch with one another to get in touch to find the exact location right inside the Uber app.

The aim here is to save both the parties hassle of coming out of the Uber app and call each other to detect the location. Both riders and driver partners will see if their chats are delivered and read, helping to confirm the other actually received the communication. They can even choose to communicate in their preferred local language. After connecting with the driver, a rider should go to the Uber feed and tap “contact” and then “chat”. In case of a POOL trip, a driver can identify which rider sent the chat. Both riders and driver partners will see if their chats are delivered and read, helping to confirm the other received the communication

Up next is the multi-destination feature that enables riders to add multiple stops along their route. At the time of booking the ride, the rider must type the first location in ‘Where To’ following which he/she can add additional locations by tapping on the  ‘+’ symbol and then entering the other locations.  This feature also allows riders to add or remove stops during the trip. Uber says it is recommended that each stop be limited to 3 minutes or less.

Last week, Uber officially launched UPI payments in India.

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Author: Sneha Bokil

Sneha Bokil is a tech enthusiast and is currently using OnePlus 3T but she still treasures her Nokia N70 (M). You can follow her on Twitter @snehabokil and on Google+